Privacy Policy
A legal disclaimer
Last updated: July 3, 2025
VitroTech Glass (“VitroTech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have. By visiting vitrotechglass.earth (the “Site”) or using our glazing and window repair services (the “Services”), you agree to the practices described below.
1. Information We Collect
We gather several types of information to provide and improve our Services. Identifiers such as your name, postal address, email address, and phone number are collected when you fill out web forms, request a quote, schedule through our online calendar, or call us directly. We also retain commercial information, for example, records of your service history, quotes, invoices, and payment status, generated throughout the ordering and customer-support process.
When you browse the Site, we automatically receive certain internet or network activity data, including your IP address, device and browser type, the pages you visit, and how long you stay on them; these details are captured through cookies, web beacons, and server log files. Your approximate geolocation may be inferred from your IP address and analytics tools, helping us understand regional interest in our Services. For transactions, our PCI-compliant payment processor collects payment details; we only see limited data such as the last four digits of your card and the transaction ID - full card numbers are never stored on our systems.
VitroTech Glass does not intentionally solicit or store sensitive personal information (e.g., Social Security numbers or medical data). If you believe you have inadvertently provided such details, please let us know so we can delete them.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: to provide quotes, schedule appointments, complete installations, and process payments.
Customer Support: to respond to inquiries, warranty requests, or service issues.
Site Improvement: to analyze website usage, troubleshoot performance, and enhance user experience.
Marketing: to send appointment reminders or promotional offers you have opted to receive. You can opt out at any time.
Legal Compliance: to meet obligations under applicable laws, regulations, or legal processes.
We do not sell or rent your personal information for monetary consideration.
3. Cookies and Similar Technologies
We use cookies, pixel tags, and local storage to:
Remember your preferences (e.g., service areas, form entries)
Measure the effectiveness of marketing campaigns
Understand how visitors navigate the Site
You can control cookies through your browser settings. Blocking cookies may affect Site functionality.
4. Sharing Your Information
We share personal information sparingly and only for specific purposes. To operate efficiently, we rely on trusted service providers, including payment processors, appointment-scheduling platforms, email-delivery vendors, and analytics partners, who receive only the data necessary to perform their tasks and are contractually bound to protect it. When work is performed on-site, vetted subcontractors may access your address and job details solely to complete the glazing or installation requested.
On occasion, we may disclose information to legal authorities when required by law, court order, or to defend our rights. Finally, in the event of a merger, acquisition, or other business transfer, customer information could be part of the transferred assets; if that happens, we will provide notice so you may review any new privacy practices.
VitroTech Glass never sells or rents your personal information for monetary consideration, and all third parties are prohibited from using your data for any purpose other than the service they provide to us.
5. Your Privacy Rights
If you reside in California, the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively “CCPA”) gives you specific rights:
Right to Know: request the categories and specific pieces of personal information we have collected.
Right to Delete: ask us to delete personal information, subject to certain exceptions.
Right to Correct: request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing: we do not sell data, but you may opt out of any future sharing for cross-context advertising.
Right to Limit Use of Sensitive Personal Information: not applicable as we do not collect sensitive data.
To exercise any of these rights, please email info@vitrotechglass.earth or call 760-388-9645. We will verify your identity before fulfilling your request.
Visitors from the European Economic Area have similar rights under the General Data Protection Regulation (GDPR).
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted connections (HTTPS)
Secure, PCI-compliant payment processing
Restricted employee access based on role
Routine data-back-up and monitoring for unauthorized access
No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as needed to:
Fulfill the purposes outlined in this Policy
Comply with legal obligations (e.g., tax, accounting)
Resolve disputes and enforce our agreements
When information is no longer required, we securely delete or anonymize it.
8. Children’s Privacy
The Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can delete it.
9. “Do Not Track” Signals
Some browsers transmit “Do Not Track” signals. Because there is no industry standard, we currently do not respond to these signals. We will update this Policy if standards emerge.
10. Third-Party Links
The Site may contain links to third-party websites (e.g., hardware suppliers). We do not control their privacy practices. Review those sites’ policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Policy periodically. When we do, we revise the “Last updated” date at the top. Material changes will be posted prominently or sent by email. Continued use of the Site or Services after an update means you accept the new terms.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out:
VitroTech Glass
1420 Grand Ave, Suite B – C, San Marcos, CA 92078
Phone: 760-388-9645
Email: info@vitrotechglass.earth
We will respond to privacy inquiries within 45 days or as required by law.
By using our Site or booking Services, you acknowledge that you have read and understood this Privacy Policy.
VitroTech Glass – SMS Privacy Policy & Terms
Last Updated: 8/8/2025
By opting in to the SMS program offered by VitroTech Glass (“we,” “our,” or “us”), you agree to the terms and privacy practices outlined below.
1. Description of SMS Service
When you opt in to receive text messages from VitroTech Glass, you consent to receive:
Appointment reminders and confirmations
Order updates and delivery notifications
Promotional offers, discounts, and special announcements
Customer service follow-ups and satisfaction surveys
Message frequency will vary based on your interactions with us, but you can expect approximately 2–4 messages per month. Standard message and data rates may apply.
2. Personal Data We Collect
When you opt in to our SMS program, we may collect:
Full name
Phone number
Email address (optional)
Physical address (if required for service)
We collect this information directly from you via our online forms, in person, by phone, or through email communications.
3. How We Use Your Information
Your personal information is used only for:
Sending SMS messages you have opted in to receive
Providing customer service related to your account or purchases
Complying with applicable legal or regulatory requirements
VitroTech Glass will never sell or share your personal data with third parties for marketing purposes without your consent.
4. Data Storage & Third Parties
Your personal data is stored securely and may be processed by trusted third-party providers such as Leap or other SMS delivery platforms. These providers are contractually required to protect your information and use it only for the purposes we specify.
5. Data Protection Measures
VitroTech Glass uses administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
6. Opt-In & Consent
By providing your mobile number and clicking “Submit” or otherwise opting in, you consent to receive automated and/or non-automated text messages from VitroTech Glass to the number you provided.
Consent is not a condition of purchase.
Standard message and data rates may apply, depending on your carrier plan.
7. Opt-Out Instructions
You can expect to receive up to 5 messages per month from us. You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
After you send STOP, you will receive one final message confirming your opt-out.
You will not receive further SMS messages unless you opt in again.
8. Help Instructions
If you experience issues with our SMS program, reply HELP to any message, or contact us directly:
VitroTech Glass
Email: salesmanager@vitrotechglass.earth
Phone: 760-904-0935
9. Message & Data Rates
Message and data rates may apply to any messages sent or received. If you have questions about your text or data plan, contact your mobile service provider.
10. Supported Carriers
Our SMS messages are supported on most U.S. carriers. We are not responsible for delays or failures in message delivery caused by carriers or network issues.
11. Changes to This Policy & Terms
VitroTech Glass reserves the right to update these SMS Privacy Policy & Terms at any time. Any updates will be posted on our website with the “Last Updated” date above. Continued participation in our SMS program after changes constitutes your acceptance of the revised terms.